RETOURS & RÉTRACTATION

RIGHT OF WITHDRAWAL Under Article L221-18 of the French Consumer Code, you have 14 days from receiving your Piece to exercise your right of withdrawal, with no need to justify your decision. PERSONALISED PIECES By exception, under Article L221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for Pieces made to the customer's specifications or clearly personalised — for example a Piece made to measurements provided by the customer, or incorporating a name, text or visual element chosen by them. When a Piece falls under this exception, this is clearly stated on its page and before payment. Simply choosing a size from those offered in the catalogue does not make a Piece personalised: those Pieces remain covered by the right of withdrawal under the conditions above. SIZE SELECTION The customer is responsible for the size selected at the time of ordering. We recommend checking your size carefully — and the size guide where available on the Model page — before confirming your order. A sizing mistake is not a defect of the Piece; a return remains possible under the right of withdrawal, under the conditions above. RETURN PROCEDURE To exercise your right of withdrawal, contact contact@nilink.app with your order number before the 14-day period expires. You may use the model withdrawal form at the bottom of this page, though this is not mandatory. The return process will be provided to you at that point. The Piece must be sent back no later than 14 days after your request. RETURN SHIPPING COSTS Return shipping costs are borne by the customer. They are covered by NILINK when the return results from a NILINK error, a defective product, or a product received that does not match the order. In these cases, contact contact@nilink.app before returning anything: the process and coverage will be confirmed to you before shipment. REFUND Refunds are issued within 14 days of receiving the returned Piece in good condition, using the original payment method. STATUTORY WARRANTIES Independently of the above and of any commercial warranty, your Pieces benefit from the statutory warranty of conformity (Articles L217-3 et seq. of the French Consumer Code), for two years from delivery, and from the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). Where the statutory warranty of conformity applies — including to the integrated NFC chip — repair or replacement is carried out at no cost whatsoever to you, shipping included. Full details appear in our Terms of Sale. NILINK NFC COMMERCIAL WARRANTY (6 MONTHS) In addition to the statutory warranties, NILINK offers a free commercial warranty on the functioning of the NFC chip associated with your Piece, for 6 months from delivery. Under normal use of the garment, it covers: — failure of the NFC chip; — inability to read the chip with a compatible phone; — hardware malfunction of the NFC tag; — an initial chip-integration defect attributable to NILINK. For a covered failure, NILINK replaces the chip free of charge: the old chip is revoked and a new chip is associated with the same Piece — its number, digital passport and history do not change. Shipping the Piece to NILINK remains at the customer's expense; diagnosis, replacement and return shipping are free. Excluded from this commercial warranty: deliberate tearing, cutting, piercing or burning of the chip; abnormal exposure (washing contrary to the care instructions, extreme heat); modification by a third party; accidental damage; wear not resulting from a defect. These exclusions concern only this commercial warranty: they never deprive the customer of the statutory warranties where those apply. Guarantor: INKIT GROUP (SASU), 19 rue Simone Veil, 77610 Fontenay-Trésigny, France — tel.: +33 6 01 71 50 41 — contact@nilink.app. This warranty is free of charge and valid in the zones NILINK ships to. It applies without prejudice to the statutory warranty of conformity and the warranty against hidden defects: the statutory warranties continue to apply under their legal conditions, for their entire duration, even after the commercial warranty expires. OUT-OF-WARRANTY NFC SERVICE — €57 FLAT FEE (TAX INCL.) Outside the cases covered by the statutory warranty of conformity or by the NFC commercial warranty (for example after it expires, or for damage excluded above), NILINK offers a paid NFC chip replacement service at a flat fee of €57 including tax. The fee includes: diagnosis, a new chip, its programming, its re-association with the same Piece (same number, same passport), a verification read, and return shipping of the Piece to the customer. Shipping the Piece to NILINK remains at the customer's expense. This service is entirely optional: you remain free not to replace the chip — your Piece and its digital passport remain accessible. Important: if your issue falls under the statutory warranty of conformity, replacement is free of charge — this fee never applies in that case. RETURN OF THE DEFECTIVE CHIP Any chip replacement — under warranty or not — requires the prior return of the Piece with its defective chip. This return allows us to verify the defect, revoke the old chip, and ensure that two chips never point to the same passport: the integrity of your Piece's digital identity depends on it. The new chip is associated with the same Piece: number, passport and history are fully preserved. If the chip cannot be returned (loss, destruction), contact us: NILINK will review the situation case by case and may request any relevant supporting evidence. NFC SERVICE PROCEDURE 1. Write to contact@nilink.app with your order number, your Piece number and a description of the issue. 2. NILINK checks the purchase date and the applicable warranty, then confirms the process and any cost — before anything is shipped. 3. You return the Piece. After diagnosis: chip replacement, revocation of the old chip, association of the new chip with the same Piece, a verification read, then return shipping. EFFECT ON DIGITAL IDENTITY A return or a chip replacement never erases a Piece's history (number, passport). An accepted return only restores its sale status. MODEL WITHDRAWAL FORM (Complete only if you wish to withdraw — the simple e-mail described above is sufficient.) To INKIT GROUP — NILINK, contact@nilink.app: I hereby give notice of my withdrawal from the contract of sale of the following goods: — Ordered on: … / Received on: … — Order number: … — Consumer name: … — Consumer address: … — Date: …